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Customer Care

A cornerstone of Merchant31 is our dedication to the highest standards in Customer Care - we want you to have the best possible experience with us whether on our website, on our Facebook pages or in our stores.  Please check our Frequently Asked Questions FAQs page for commonly inquired upon items.  If you need further assistance, please don’t hesitate to Contact us.

Shipping & Delivery

We are happy to ship anywhere in the U.S. & Canada. We also offer in-store pickup in our store locations in Minster, Tipp City and Centerville Ohio for those who are so inclined for a slight $3 charge. (Please note: we do require a grace period of 7-10 business days as orders may require being compiled from several locations and then shipped to the location of your choice.)

For domestic orders, we ship USPS Priority Mail for just $7, within 2-3 business days of the order (except during the holidays). Once your order has been shipped, you can expect to receive notice with tracking information to your email or via Facebook Messenger. Please check SPAM or JUNK folders if you do not receive it.

TERMS

Currency & Pricing

Pricing on the website is in US dollars, and all transactions are processed in US dollars. 

Customer Service

We strive to deliver exceptional customer service.  Always.  If you run into any problems with ordering, shipping, merchandise, etc., please contact us and we will respond to your inquiry within 1-2 business days. Our respective emails are as follows:

                                        Web Orders/Inquiries:                M31Orders@merchant31.com

                                        Inquiries for our Centerville store: M31Cent@merchant31.com

                                        Inquiries for our Tipp City store:   M31Tipp@merchant31.com

                                        Inquiries for our Minster store:     M31Minster@merchant31.com

For information on our Return Policy, please follow the blue link.

 

Copyright

The contents of our website—text, images, and the website itself—are intended for personal, non-commercial use only. 

Content from the merchant31.com website may be downloaded for your personal use only.  If you download from our site, no right or title is transferred to you as a result.

Other than noted above, you may not reproduce, publish, distribute, modify, sell, or participate in the sale of any of the contents of this site.

Security

We take your security seriously.  Our website is Level1 PCI compliant.  This is the highest level of merchant compliance, meaning that Visa has determined that the website meets its highest criteria, minimizing risk to the Visa system.

Additionally, merchant31.com uses 128-bit SSL encryption to ensure that your credit card data is secure.  We won’t bore you with details of how 128-bit SSL encryption works (check the web if you’re curious!), but we will tell you that it would take longer than the age of the universe to crack a 128-bit key.  Think hundreds of trillions of weeks.  Thanks for that calculation, techies.

In essence, 128-bit SSL encryption is totally secure.

PRIVACY POLICY

At Merchant31, we value your privacy.  We will never share your personal information or shopping habits with anyone.  Ever. 

We may use cookies to improve your shopping experience or to target our advertisements.  Although you can use our website without enabling cookies, cookies do allow us to personalize the site, making it more enjoyable for our users.

Your IP address—the unique network address of your computer—is sent whenever you visit a website.  With an IP address, it’s possible to determine the general geographic location of the user’s computer, but that’s all.  Merchant31 doesn’t record or store your IP address unless we require it for security purposes—for instance, to facilitate an order.