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FAQ

Below we've listed some of the most common questions that we receive here at Merchant31.  If you still require assistance, please don’t hesitate to contact us

GENERAL QUESTIONS

If I don't see a particular size available on the site, will it become available later?

Maybe/maybe not. To keep things unique and fresh, we keep everything on low inventory; however, sometimes we fall in love with something or they are a beloved basic and we will restock them. If there’s an item you would like to see restocked, please let us know and we will do our best to accommodate you.

Do you have a size chart available?

We order from a vast variety of vendors from around the country and believe us when we tell you, each cuts their clothing a little differently (surprise!). As such, we do not currently have a universal size chart available, but we do use general sizing guidelines.  Please consider the fabric content when ordering. For instance, 100% polyester fabrics have little to no give and will general run and stay true to size (small - 0/2, medium - 4/6, and large - 8/10).
If you have specific questions about a specific style, cut or fabric and how it will fit you, simply Contact Us and let us know your standard sizing in that item and we'll happily advise you as to which size, based on our expertise, will best fit you prior to placing your order. 

ORDERING QUESTIONS

How soon will I receive my order?

Please allow 2-3 business days for your order to be shipped via USPS Priority Mail.  Once shipped, you will receive a confirmation via email or Facebook Messenger with your USPS tracking number.  If you haven’t received your confirmation email within 3-4 business days, please check your Spam or Junk folder; if you still cannot locate it, please Contact Us.

Can I cancel or change my order?

Once you place an order, we will do our very best to help get your request accommodated, but please Contact Us ASAP because we do our best to fulfill orders quickly!

Can I get a refund if I don't like or want my purchase?

Our complete Return Policy can be viewed here.