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Return Policy

MERCHANDISE DISCOUNTED MORE THAN 31% during a sale or listed under clearance or sale merchandise are FINAL SALE. No returns, no store credits.  
Exchanges: Simply purchase the item(s) you are wanting in a new order, so it doesn't sell out! Send your unwanted item(s) back within 14 days to receive a full refund.* 
All unwanted items MUST be received within the 14 day window, no exceptions will be made.
(*NOTE: the refund will be made up to the value of the original order plus shipping. Any difference will be issued in STORE CREDIT, as a gift card). 
Returns: You have 14 days from the date of receipt to return your item for a STORE CREDIT (issued as a gift card).
Please include your name and order number, as well as why you are returning the item. The item must be in original condition, tags attached, unworn and unwashed - NO EXCEPTIONS. Customer is responsible for return shipping costs.
NOTE: If an item is missing from your order or has arrived damaged, we ask that you please contact us immediately (within 2 days of receipt).
Send to: Returns @Merchant31
   114 E Main St
Tipp City, Ohio 45371
If an item is received after the 14 day policy or we find signs of wear or damage, we reserve the right to reject the return and deduct a restocking fee or issue no credit at all. If the return is rejected or assessed a restocking fee and you want the item back, you must pay the shipping back to you. 
If you have any questions concerning your return or timeframe, please contact us at: M31orders@merchant31.com
We are not responsible for lost or stolen packages. If you cannot locate a delivery, we recommend that you check all of your entrances, any outbuildings and with neighbors. Then contact your local post office. XO